In order to establish transparency with our customers, our policies are outlined below. Please let us know if you have any questions about how these apply to you.
Tutoring
I. Payment Policy
a) Package must be paid in full before the first scheduled session if not participating in the payment plan option..
b) Packages with available installment payment options require the first installment payment before the first session.
c) Two sessions in arrears will automatically suspend tutoring. The student will be removed from the tutor’s calendar until the account is satisfied. The student will be rescheduled based on the tutor’s available hours and is not guaranteed the same spot prior to the delinquency.
II. Payment Plan
a) Eligibility
i) The payment plan is only available for purchases of 20 or more hours of private tutoring.
ii) The final installment of the payment plan must be paid before all tutoring sessions have taken place. If the tutoring sessions are completed in under eight weeks, the family may not be eligible for the payment.
iii) A valid credit card must be kept on file, even if you prefer to pay by check or cash.
b) Payments
i) The full cost of the tutoring package is split into three equal payments.
ii) The first payment is due before the first tutoring session. In the event that a payment has not been made or a credit card has not been saved prior to the first tutoring session, the session will be postponed until the first payment is made.
iii) General tutoring policies regarding refunds and satisfaction are applicable to families on the payment plan.
iv) The remaining payments will be charged to the credit card on the first of each month following the first payment.
III. Cancellation Policy
a) Any cancellations or rescheduling must be done at least 24 hours before the start of the session. If a cancellation or rescheduling must be done within 24 hours of the tutoring session, you will receive 1 courtesy “free pass.”
i) After this “free pass,” all cancellations will be charged unless they are rescheduled for later that week or the following week. The cancellation fee will be equal to the cost of one hour of tutoring.
b) All “no-shows” will be charged a fee equal to the cost of one hour of tutoring, regardless of circumstance, after the “free pass” is used.
c) Any cancellations in excess of one per month are subject to a fee and loss of the student’s designated time slot.
i) In lieu of cancelling, rescheduling is preferred and will not be penalized.
d) All cancellation fees are assessed at Curvebreakers’ discretion.
IV. Refund Policy
a) Before tutoring begins, all packages are fully refundable within 48 hours of purchase, no questions asked.
b) After the first session is completed, if you are dissatisfied with our services for any reason or do not want to try a different tutor, you will be issued a refund of the remaining balance.
i) If after the first session you are dissatisfied with the tutor, you may switch to another tutor at no added fee.
ii) After the second session is completed, all tutoring packages are non-refundable for any reason.
c) Remaining balances may be transferred to a sibling or used for another subject (separate pricing may apply).
d) All remaining tutoring hours are considered void 1 year after purchase if they have not been used within that time.
V. Tutor Satisfaction
a) If you are dissatisfied with your tutor, contact us and we will gladly provide you with a new tutor who will better suit your needs.
b) If a tutor cancels within 24 hours (barring an emergency), cancels frequently, or cannot accommodate your schedule, please let us know immediately so that we can rectify the situation.
VI. Other Service Requests
a) Tutoring hours are scheduled based on the service contracted. Inform your tutor 24 hours in advance of your session that you require a different service during your regularly scheduled tutoring session (separate pricing & billing may apply). If notice is not received, the higher session rate will be applied to the remaining package balance.
b) If you require another service in addition to the package already purchased, contact our office and we will be happy to help you set up other tutoring sessions.
Classes / Courses
I. Refund Policy
a) More than 2 weeks before course begins: All courses are refundable within 48 hours of payment. After 48 hours, courses are non-refundable and non-transferable.
b) Less than 2 weeks before course begins: All courses are non-refundable within 2 weeks of the course start date (the date of the first practice test or session, whichever comes first), and are non-refundable thereafter. Course value is non-transferable to other services we provide.
II. Class Cancellation
a) We reserve the right to reschedule or cancel any class. If a class is cancelled or rescheduled by Curvebreakers due to low enrollment or any other reason, all customers who paid for that class will receive a full refund.
Learning Teams
A learning team is formed and organized by the customer. A group of four (4) students is required to form a team. The maximum size of a team that can meet in person in the Garden City office is eight (8) students to remain within the current NYS social distance requirements. Virtual-only teams may include up to 15 students. Curvebreakers reserves the right to move any in-office team sessions online at any time. Students attending in person will be asked a series of questions and will be subjected to a scanned temperature check before entering the classroom. A team’s term runs concurrent with the school semester: not a full school year and not a set number of hours. There is no refund or pro-rating for missed sessions. Any sessions missed by one or several students can not be rescheduled.
The enrollment period for each team is one (1) week. Team members have until the end of the enrollment period to complete their enrollment forms and make payment in full. If any team member does not pay in full by the end of the enrollment period, the price per person may increase to reflect the number of paid participants. Teams will not begin sessions until enrollments and payments by all team members is completed.
Additional rules and restrictions may apply.
Referrals
The Curvebreakers Referral Program allows students to receive 1 free hour of tutoring credit when they fill out our referral form at curvebreakerstestprep.com/referral and the referred friend signs up for a tutoring package of 10 hours or more and pays in full. By participating, users agree to the terms below.
I. Rules
a) Referral Program Steps (for referring parents):
i) You (the current or former client) fill out the referral form here, naming a friend or family member.
ii) If the referred friend or family member signs up for a tutoring package of 10 hours or more, you will receive 1 free hour of tutoring.
b) Referrals must be sent to us prior to the referred student’s first session or no credit will be received.
c) Tutoring hours credited to the referring family cannot be applied to a package that has already been paid and cannot act as discount for a new package. They will be applied to your account as additional, free hours.
d) Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit, or Wikipedia).
e) If a student accrues multiple credit hours, they can only be transferred to immediate family members who have also purchased tutoring packages of 10 or more hours.
f) Each new student is only eligible for referral one time. For example, multiple families cannot refer the same new student, and that student cannot gain multiple free hours of tutoring.
Non-Solicitation Agreement
As a Curvebreakers Test Prep customer, you agree not to solicit any of our independent contractors or employees for further tutoring services during the time you are engaged in services with Curvebreakers Test Prep. Please contact us directly if you desire additional tutoring services.
Privacy Policy
Curvebreakers Test Prep takes student privacy very seriously. We are compliant with all laws pertaining to student privacy and will never sell your information such as name, address, phone number, email address, or anything else to a third party.
Photo-Use Policy
From time to time, we will want to share our story with others on our website, social media accounts, promotional materials, and e-communications. Content may include photos and videos of our clients and tutors having fun learning. We will never disclose a student’s name or other identifying characteristics. If you do not want your child photographed, contact us at learn@curvebreakerstestprep.com.