Policies

In order to establish transparency with our customers, we have outlined these policies on this webpage. Please let us know if you have any questions about how these apply to you.

Tutoring

I. Cancellation Policy

  • a) Any cancellations or rescheduling must be done at least 24 hours before the start of the session. If a cancellation or rescheduling request is done within 24 hours of the tutoring session, a cancellation fee will be assessed. The cancellation fee will be equal to the cost of one hour of tutoring.
  • b) All “no-shows” will be charged a fee equal to the cost of one hour of tutoring.
  • c) Any cancellations in excess of 2 in a 5 session span are subject to a fee and loss of designated time slot.
  • d) All cancellation fees are assessed at Curvebreakers’ discretion.

I. Refund Policy

  • a) Before tutoring begins, all packages are fully refundable within 48 hours of purchase, no questions asked.
  • b) After the first session is completed, if you are dissatisfied with our services for any reason, you will be issued a refund of the remaining balance, no questions asked. Beginning with the second session, all tutoring packages are non-refundable for any reason.
    • c) Unused tutoring hours may be transferred to a sibling or used for another subject (separate pricing may apply).
    • d) All tutoring hours are considered void 1 year after purchase if they have not been used within that time.

    III. Satisfaction

    • a) If you are dissatisfied with your tutor, contact us and we will provide you with a new tutor who will better suit your needs.

    Classes/Courses

    I. Refund Policy

    • a) More than 2 weeks before course begins: All courses are refundable within 48 hours of payment. After 48 hours, courses are non-refundable and non-transferable.
    • b) Less than 2 weeks before course begins: All courses are non-refundable within 2 weeks of the course start date (the date of the first practice test or session, whichever comes first), and are non-refundable thereafter. Course value is non-transferable to other services we provide.

    II. Class Cancellation

    • a) We reserve the right to reschedule or cancel any class. If a class is cancelled or rescheduled by Curvebreakers due to low enrollment or any other reason, all customers who paid for that class will receive a full refund.

    Admissions Consulting

    I. Refund Policy

    • a) All admissions consulting packages are refundable within 48 hours of payment. Sessions are to be scheduled in advance and are subject to availability.
    • b) All admissions consulting packages are non-refundable after the first meeting with the counselor.

    II. Cancellation Policy

      a) Hourly Admissions Consulting
    • i. Any cancellations or rescheduling must be done at least 24 hours before the start of the session. If a cancellation or rescheduling request is done within 24 hours of the consulting session, a cancellation fee will be assessed. The cancellation fee will be equal to the cost of one hour of consulting.
    • ii. All “no-shows” will be charged a fee equal to the cost of one hour of consulting.
    • iii. Any cancellations in excess of 2 in a 5 week span are subject to a fee and loss of designated time slot.
    • iv. All cancellation fees are assessed at Curvebreakers’ discretion.
      b) Admissions Consulting Packages
    • i. Any cancellations or rescheduling must be done at least 24 hours before the start of the session. If a cancellation or rescheduling request is done within 24 hours of the consulting session, a cancellation fee of $100 will be charged.
    • ii. All “no-shows” will be charged a fee equal to the cost of one hour of consulting.
    • iii. Any cancellations in excess of 2 in a 5 week span are subject to a fee and loss of designated time slot.
    • iv. All cancellation fees are assessed at Curvebreakers’ discretion.

    Non-Solicitation Agreement

    • As a Curvebreakers Test Prep customer, you agree not to solicit any of our independent contractors or employees for further tutoring services during the time you are engaged in services with Curvebreakers Test Prep. Please contact us directly if you desire additional tutoring services.

    Privacy Policy

    • Curvebreakers Test Prep takes student privacy very seriously. We are compliant with all laws pertaining to student privacy and will never sell your information such as name, address, phone number, email address, or anything else to a third party.

    Referrals

    • The Curvebreakers Referral Program allows students to receive one free hour of tutoring credit or a $25 amex gift card when they fill out our referral form at www.curvebreakerstestprep.com/referral and the friend signs up for a tutoring package of 10 hours or more and pays in full. The friend also receives one free tutoring session. By participating, users agree to the terms below.

    I. Rules

    • Here are the steps:
    • 1. You (the current or former client) fill out the referral form, naming a friend or family member.
    • 2. The referred friend or family member receives a free tutoring session and consultation.
    • 3. If referred friend or family member signs up for a tutoring package of 10 hours or more, you will receive your choice of either 1 free hour of tutoring or $25 amex gift card.
      • If a parent opts to receive gift card instead of adding tutoring hours to their student’s account, Curvebreakers will send that within 30 days after the date the referral purchased 10 or more hours.

        Tutoring credit hours cannot apply to a package that has already been paid for but instead will be applied as additional hours to your package.

        Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit, or Wikipedia).

        If a parent accrues multiple tutoring credit hours, they can only be transferred to immediate family members who have also purchased 10 or more tutoring hours.

        Each student is only eligible to be referred one time. For example, multiple families cannot refer the same new student, and that student cannot gain multiple free hours of tutoring.

        Any questions regarding referrals, refunds, or cancellations should be directed to Nick LaPoma at nick@curvebreakerstestprep.com or (516) 728-1561

        For additional questions, call (516) 728-1561 or email learn@curvebreakerstestprep.com