In order to establish transparency with our customers, we have outlined these policies on this webpage. Please let us know if you have any questions about how these apply to you.
1. Cancellation policy – Any cancellations or rescheduling must be done at least 24 hours before the start of the session. If a cancellation or rescheduling request is done within 24 hours of the tutoring session, a cancellation fee will be assessed. The cancellation fee will be the cost of the tutoring session scheduled.
a. All cancellation fees are assessed at Curvebreaker’s discretion.
2. Refund policy –
a. Before tutoring begins: All packages are fully refundable within 48 hours of purchase, no questions asked.
b.After tutoring begins:
i. After tutoring commences, if you are dissatisfied with our services after the first session, you will be issued a refund of the remaining balance, no questions asked.
ii. Beginning with the second session, all tutoring packages are non-refundable for any reason.
c. Unused tutoring hours are transferrable to a sibling or friend.
d. All tutoring hours are considered used 1 year after purchase if they are not used within that time.
3. Satisfaction – If you are dissatisfied with your tutor, contact us and we will provide you with a new tutor that will better suit your needs.
Classes / Courses
1. Refund policy –
a. More than 2 weeks before course begins: All courses are refundable within 48 hours of payment. After 48 hours, courses are non-refundable and non-transferable.
b. Less than 2 weeks before course begins: All courses are non-refundable within 2 weeks of the course start date (the date of the first practice test or session, whichever comes first), and are non-refundable thereafter. Course value is non-transferable to other services we provide.
2. Class Cancellation Policy
a. We reserve the right to reschedule or cancel any class. If a class is canceled or rescheduled due to low enrollment or any other reason by Curvebreakers, all customers who paid for that class will receive a full refund.
1. Refund policy – all admissions consulting packages are refundable within 48 hours of payment. Sessions are to be scheduled in advance and are subject to availability.
a. All admissions consulting packages are non-refundable after the first meeting with the counselor.
2. Cancellation Policy –
a. By-the-hour admissions consulting – any meetings that are canceled within 24 hours of the meeting or missed entirely with the counselor will be billed at that counselor’s hourly rate.
b. Admissions Consulting Packages – any meetings that are canceled within 24 hours of the meeting or missed entirely with the counselor will result in a charge of $100 to the client.
By becoming a Curvebreakers Test Prep customer, you agree to not solicit any of our independent contractors or employees for further tutoring services done during the time you are engaged in services with Curvebreakers test prep. Please contact us directly if you desire additional tutoring services.
Curvebreakers Test Prep takes student privacy very seriously. We are compliant with all laws pertaining to student privacy and will never sell your information such as name, address, phone number, email address, or anything else to a third party.
Any refund questions should be directed to firstname.lastname@example.org or via phone by calling (516)728-1561.
If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.
“Referral fees are only allowed to be claimed upon first appointment. We need to be notified of the people you are sending in prior/same day as they start”